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ARIA LEISURE 

At ARIA LEISURE, we stand behind the quality and design of every product we create. If you are not completely satisfied with your purchase, we are dedicated to resolving your issue based on principles that are simple, fair, and transparent. Please read the following terms carefully before placing an order or requesting a return/exchange:


1. Order Modifications & Cancellations

  • Before Shipment: You may request to cancel your order, change your shipping address, or exchange items for free before the order enters warehouse processing. To ensure a successful modification, please contact us as soon as possible after placing your order. Once an order has been sent to the warehouse for processing (even if it has not yet officially shipped), no modifications or cancellations can be made.
  • After Shipment: Shipped orders cannot be modified or canceled. If a package is returned to us because the customer refuses delivery, the actual round-trip shipping costs and any associated customs clearance fees will be the sole responsibility of the customer.

 

2. Return & Exchange Eligibility

We accept return and exchange requests within 14 days of package delivery. Returned items must strictly meet the following "resalable" standards:
  • Original Condition: Items must be unworn, unwashed, unaltered, and kept in their original, pristine condition.
  • Appearance & Odor: Items must be free of stains, makeup marks, deodorant residue, odors, pet hair, or any man-made damage.
  • Complete Packaging: Items must include all original hangtags, special labels, and original packaging bags.
⚠️ Special Item Notice:
  • For personal hygiene reasons, underwear, panties, and bodysuits are strictly non-returnable and non-exchangeable. Thank you for your understanding.
  • ARIA LEISURE reserves the right to reject any return request that does not meet the above conditions. Packages sent back without prior confirmation from our customer service will be rejected by our warehouse, and no refund will be processed.

 

3. Return Shipping Fees & Customs Duties

Responsibility for return shipping costs and associated fees depends on the reason for the return:
  • Company Responsibility (Defective / Incorrect Items): If a product has a non-intentional quality defect or if we inadvertently shipped the wrong style/size, ARIA LEISURE will cover all return shipping costs. Please attach clear photos of the defect or the label when contacting customer service.
  • Customer Responsibility (Size Exchange / Changed Mind / Personal Reasons): For returns or exchanges due to personal preferences (e.g., item doesn't fit, dislike the style), the customer is solely responsible for all international return shipping fees and any customs duties/taxes incurred during the return transit.
💡 Smart Alternative: Since international shipping can be costly, we highly recommend contacting our support team to explore options like a Partial Refund (keep the item without shipping it back) or Store Credit incentives. This often saves you both time and high return shipping expenses!


4. Return & Exchange Process

To ensure your refund or exchange is processed quickly, please follow these steps exactly:
  • Step 1: Submit a Request —— Please email info@arialeisure.com within 14 days of receiving your items. Please include your Order Number and the Reason for Return/Exchange in the email.
  • Step 2: Get Return Authorization & Address —— Our customer service team will provide you with return instructions and the correct return shipping address. Without official written authorization, the warehouse may reject the package.
  • Step 3: Pack Securely & Ship —— Please pack the product and all original packaging securely. ARIA is not responsible for any damage to products during return transit due to improper packaging.
  • Step 4: Provide Tracking Number —— Once the package is shipped, you must email the Tracking Number to info@arialeisure.com and keep your postage receipt safe until your refund is confirmed.

 

5. Refund Options & Processing Time

Once your return package is received and inspected, if the item meets our return standards, we offer the following two reimbursement methods:
  • Option A: Store Credit —— Immediate Issue
  • Your refund will be issued in the form of a digital Gift Card or store credit. It becomes effective immediately upon return approval, can be used for your next purchase, and never expires.
  • Option B: Original Payment Method —— 5–10 Business Days
  • The refund will be credited back to your original payment account (e.g., Credit Card, PayPal). Depending on your bank or payment provider's processing speed, funds typically arrive within 5–10 business days.

 

6. Exchange Policy

Subject to warehouse stock availability, we are happy to offer size exchanges for the same item in a different size. Exchanged items must also comply with the criteria listed in section 【2. Return & Exchange Eligibility】.



7. Contact Us

If you have any questions, need assistance, or would like to track the progress of your return, please feel free to reach out:
  • Customer Support: info@arialeisure.com
  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Standard Time - PST)
ARIA LEISURE reserves the right to update this policy from time to time. The version of the policy in effect at the time you place your order will automatically apply to that order.

Questions? Reach out to our team here.