Shipping policy

ARIA LEISURE 

Thank you for choosing ARIA LEISURE. At ARIA LEISURE, we are dedicated to delivering your orders in a meticulous, efficient, and transparent manner. To provide you with a better shopping experience, we have fully updated our shipping policy. Please read the following terms carefully before placing your order:

 

1. Shipping Destinations

We currently provide shipping services to the following regions:

  • East & Southeast Asia: Japan, South Korea, Thailand, Vietnam, Singapore, Malaysia

  • Greater China Region: Hong Kong SAR, Macau SAR, Taiwan

Note: We are actively working to expand our shipping channels to other countries and regions. Stay tuned!

 

2. Shipping Fees

The final shipping fee will be automatically calculated and displayed at checkout based on your delivery address. Our standard rates are as follows:

  • Free Shipping: Enjoy free shipping on orders with a final payment amount of $99 USD or more.

  • Standard Shipping: A fixed shipping fee of $7.99 USD will apply to orders under $99 USD.

All applicable shipping fees and promotions will be clearly displayed before you complete your payment at checkout.

 

3. Order Processing & Tracking

  • Processing Time: All orders will be processed and shipped within 1–3 business days after payment confirmation.

  • Partial Shipments: In some cases, depending on warehouse inventory, items from the same order may be shipped in multiple batches.

  • Order Tracking: Once your order leaves our warehouse, a tracking number will be sent to your email address so you can monitor your shipment.

 

4. Lost or Damaged Packages

In the event of any shipping anomalies, please contact us at info@arialeisure.com within 14 days of the estimated delivery date, providing your order details and photos of the damage. We will assist you in filing a claim with the carrier and will arrange for a replacement or a refund based on the results of the carrier's investigation.

 

5. Limitation of Liability

  • Once the carrier marks the package status as "Delivered," ARIA LEISURE is no longer responsible for any subsequent loss or theft.

  • For orders shipped to freight forwarders or third-party delivery addresses, responsibility transfers completely once the carrier confirms delivery to that intermediary address.

 

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or related clearance fees in accordance with local regulations.

  • Unless otherwise specified on the checkout page, all such fees are the sole responsibility of the customer. Please familiarize yourself with the import tax policies of your region before placing an order.

 

7. Contact Us

If you have any questions, please feel free to get in touch with us:

  • Customer Service: info@arialeisure.com (For questions regarding orders, shipping, and after-sales support)

  • Business Inquiries: eliu@arialeisure.com

  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Standard Time - PST)